TLSS - Teaching and Learning Support Service

2015-2020 Strategic Plan

Key achievements within the framework of the previous strategic plan

The TLSS combines services that guide and support professors as well as students throughout their teaching and learning career to influence their experience in a positive manner. There were numerous initiatives set forth and managed by the TLSS in its previous 5-year strategic plan that have marked the evolution of the University of Ottawa’s culture.

Here are a few examples:

Activities for new professors: organize and host orientation and training activities to welcome and direct new groups of educators while continuing to establish and promote the University of Ottawa brand.

Program assessment (undergraduate and graduate levels): implement support processes and resources for each program in partnership with the Faculty of Graduate and Postdoctoral Studies.

Manage the Blended Learning Initiative: coordinate and implement the development of hybrid courses (classroom sessions and online presentations of sizable segments of learning activities originally intended for the classroom)  on a broad scale. This will help transform and guide the University of Ottawa in its mission to make education more flexible by capitalizing on evolving technologies for the benefit of pedagogy.

Blended and Traditional Course Design Institute:  surrounded by a team of experts in their respective pedagogical and technological fields, professors work collaboratively on every course component through activities in line with their expertise.

Online course development: working together with faculties, the TLSS fosters and develops courses that are exclusively online. The TLSS oversaw the development of numerous online (and blended) courses in an initiative ordered by the Vice-President Academic and Provost. Since 2014, the TLSS has also managed various project proposals from the Ontario Ministry of Education, supported faculty, program directors and professors concerning the development of online courses. These courses will be available through a provincial portal thereby providing every student in Ontario a greater access to postsecondary education.

MOOC - Massive online open courses:  aware of the rising popularity of MOOCs and their potential role in democratizing knowledge and promoting the expertise of its institution, the University of Ottawa has launched its first series of MOOCs in French. This pilot project allows us to measure the amount of effort required to implement the structures and resources necessary to develop courses in both official languages. It allows the TLSS to assess technological challenges and production costs associated to this type of full-scale project.

Awards and Recognition

Every year the TLSS receives national and international recognition and excellence awards:

  • Prix du recteur pour l’excellence du service
  • Two AMX Canada Innovation Awards
  • Award from the Canadian Network for Innovation in Education
  • Video message from the 2014 President highlighting the University of Ottawa's assets and TLSS's accomplishments (with a particular focus on the state-of-the-art facilities in their classrooms)
  • Leadership Award from the Canadian Network for Innovation in Education
  • Award of Excellence from the Canadian Network for Innovation in Education in the category ''Excellence and Innovation in the Integration of Technology in Instructional Design.''
  • Award of Excellence from the Canadian Network for Innovation in Education in the category ''Excellence and Innovation in the Integration of Technology in a Formal or Non-Formal Educational Program’’, attributed to the Centre for e-Learning (2015)
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