TLSS - Teaching and Learning Support Service

Virtual Campus FAQ

  • Will I lose my course content after May 31

    You will not lose any content during and after the change to the new system.

    We agree that Faculty should have access to their Blackboard material which is why all courses dating back to 2014 as per our usual backup policy will be made available to ensure a smooth migration.

    Course Material

    All Blackboard courses until Fall of 2016 have already been archived and are available for migration via Maestro, the portal for faculty members where as mentioned in the various communications that have been sent out. Winter 2017 courses will be archived at the end of April. Note that Faculty will continue to have access to their material in Blackboard until May 31st. Until this date, you will still can save, export and archive your content.

    Warning! When we talk about content and course material, it is only information, documents, files, etc., that you have created yourself to design your course. Student data (class list, answer to assessments, portfolios, etc.) are never archived.

    New Course Creation

    Due to the new way courses and laboratories are created in uoCampus, Faculty will now have to use Maestro, the portal for faculty members to choose which courses are to be made available in the new LMS. This is a quick 3 step process that allows Faculty to select courses to be created, merged and optionally to request Blackboard content migration. The migration request will be available until April 2020 for courses that existed in Blackboard. Visit this page to learn more...

    Note: Faculty will only see their courses once they have been assigned as primary instructor to their courses by their respective Faculties/Departments in uoCampus. Our system is automated and pulls information from uoCampus several times a day. If your name is not assigned as primary instructor to your course in uoCampus, it will not be visible in Maestro. Fall courses will only be available as of June 1st.

    Note: Archiving a course keeps the structure and content of the course intact, but does not maintain the student's contributions to the course (grades, discussion board, assessments, assignments, etc.).

    Note: You will not lose any content, but keep in mind that some of your content may not be compatible with Brightspace. In this case, the content will have to be rebuilt in Brightspace.

  • Can I find all the BBL tools in D2L?

    During the selection process, each vendor was assessed against nine mandatory criteria (including bilingualism and accessibility legislation) and had to answer in detail 125 questions corresponding to the needs expressed by the community during the consultations.

    Selecting a new system was not a matter of replacing each tool for the same tool, but finding the system that meets the needs of the community. The tools frequently used by the community are all found in the new platform. Some tools, for example the Wiki and Blog tools, which were used by less than 1% of the courses, are not there. The functionality of these tools can be replaced by other tools within D2L.

  • Can you tell me how you made this choice?

    The RFP process is a rigorous tiered process. At each tier, proponents have to meet or exceed a certain threshold in order to move forward. At the end of the process, the proponent with the highest score wins the bid. Proponents who didn’t win either failed at one stage, or were still standing at the end of the process but didn’t have the highest score.
  • Is the migration process a 100% foolproof method to transfer courses / quizzes / content?

    No migration process is 100% perfect. You will most likely have some work to do if you chose to migrate courses from BBL, and this can range all the way up to having to rebuild your course from scratch. We strongly recommend recreating your courses from scratch using the new system. That being said, we are putting a large quantity of resources (documentation, videos, human support, phone support, email support) to make this transition as smooth as possible, regardless of the option you’ll pick.

    Note: Archiving a course keeps the structure and content of the course intact, but does not maintain the student's contributions to the course (grades, discussion board, assessments, assignments, etc.).

  • Will other technologies used on campus (Echo360, Adobe Connect) be integrated in the LMS?

    We will test every other technology offered on campus, and if an acceptable integration is possible, we certainly will.
  • Why Brightspace by D2L?

    We picked Brightspace by D2L following a rigorous RFP process. D2L was the vendor that consistently scored higher than the other candidates, and that could ultimately meet the needs we defined together better. 

    Here are some key features of Brightspace by D2L that will help us offer you a great experience:

    • D2L is a Canadian company that really understands the importance of bilingualism at the university of Ottawa. 
    • D2L offers an robust API that will allow us to send data (and receive confirmation) much quicker. This API can also allow us to integrate a broad range of applications in the LMS, for example uoSyllabus.
    • D2L also offers a great end user support model, where our users will be able to e-mail a technician 24/7, in both official languages. There is also phone support offered, from 8 a.m. to 8 p.m. in both official languages. 

    Overall, the whole process with D2L was very positive and we are confident that we are entering a strong partnership with them. 

  • Who should I contact is I have questions or concerns about the process?

    Michel Marcheterre
    Manager, Learning Technology Systems and Networks

    613-562-5800 x 2875

    Vanier Hall, room 1024.

    At any time, feel free to contact me or drop by my office. However, because our transition timeline is very aggressive I may not be always available to immediately meet with you, take your call or return your email. If you call me and get my answering machine, leave me a message. If you send me an email, I will make every possible effort to send you a reply within 24 hours.

  • When will I be able to get training and access the new system?

    Training sessions will begin in March. Dates will be send first to faculty membres that will be teaching at the 2017 spring/summer semester. If seats are available, we will open them to the community.

    On top of our 16 seats lab, we will also be using the Vanier Hall 50-seats lab for face to face training. Sessions will be offered during regular business hours, but to make sure that you can attend, we will also offer sessions during evenings and weekends. 

    Other formats of training will be offered, from online documentation and FAQ to course creation bootcamps, where you can sit with our technicians and actually create or migrate your courses. 

  • Will help be available during the transition phase?


    We are putting a plan in place to offer extended hours of support, and multiple options for you to receive assistance and training during the transition phase. Keep an eye on this website for more details to follow shortly.

  • Archiving Calendar

    As of May 1 2017, all courses hosted on Blackboard Learn will be archived.

    Update! This page has been updated and includes the updated archive calendar following the change of Learning Management System.
    Until May 31 2017, you can archive a copy of your course in order to keep it locally. You can find the archive procedure below the export calendar.

    The archive calendar

    Course ID starts with…




    May 15, 2016

    May 1, 2017


    September 15, 2016

    September 1, 2017

    20149 or 20140

    January 15, 2017

    January 1, 2018


    May 15, 2017

    May 1, 2018


    May 15, 2017

    September 1, 2018

    20159 or 20150

    May 15, 2017

    January 1, 2019


    May 15, 2017

    May 1, 2019


    May 15, 2017

    September 1, 2019

    20169 or 20160

    May 15, 2017

    January 1, 2020

    20171 or 2171

    May 15, 2017

    May 1, 2020




    Note: Archiving a course keeps the structure and content of the course intact, but does not maintain the student's contributions to the course (grades, discussion board, assessments, assignments, etc.).
  • I don't see my courses?

    With the transition to the new SIS, we had to modify how the courses are created in the new Virtual Campus (LMS).

    We have put in place a portal for professors (Maestro) through which you can tell us which course(s) must be created for you in the Virtual Campus. This tool also allows you to merge your courses without having to open a support request.

    Courses will appear in our portal once they are created in the uoCampus database. This is normally done on March 1st for the summer courses, June 1st for the fall courses and July 1st for the winter courses. Once Instructors created them in the portal, they appear immediately in the new system. 

  • How can I get help?

    Former LMS (Blackbaord learn)

    Three easy way to get help!

    1. Before you contact us to get help, please consult our Documentation or FAQ section that offers a wide range of answers to most problems. You will also find many tutorials that will help you to implement new functions or to hone others.

    2. If this documentation does not meet your need, please use our assistance request form (Select "Blackboard/Virtual Campus" from the form "Subject" menu).

    3. If your request is urgent, you can also contact the University of Ottawa 's Help desk by calling 613-562-5800 extension 6555.

    New LMS starting March 6, 2017

    You have now support 24/7 by phone or email

    1-866-811-3201 (English only)

     Support Request Form

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